What Engineering shipped for Zig this week

A generic, config-driven Inbound Automation pipeline is landing tomorrow. Website visitors captured via the RB2B pixel are identified, enriched, qualified against ICP + free-text criteria, routed to the right segment, assigned to a rep, and enrolled into that rep's own live outreach campaign — with no CRM required to start.

One consistent contact panel now lives across every surface in the app — replacing two diverging containers that had fallen out of sync. It surfaces richer identity data, including career and employment history when available, and shows custom fields from all lead lists.

Contacts previously stored a single email and phone number, which was lossy — enrichment providers return multiple addresses and numbers. Zig now stores and displays every one, with labels and a primary designation.

Zig can now reveal a company's main line phone number, enriched at a cheaper cost than before.

A slow email-drafting step could freeze the automation system and stop follow-up emails from going out — the root cause of the July 7 incident. Fixed so one slow draft can no longer stall everything else. The Send button on a follow-up also now disables (with a hint) when there's no recipient, while Save as Draft / Dismiss stay available.

When an agent action (CRM update, email reply, follow-up) errors, it now surfaces immediately as "Failed" with the reason — instead of sitting as "in progress" for around an hour. Card actions (send email, CRM update, WhatsApp, launch outreach) that fail to submit now keep the modal open with an inline error and a retry option, instead of closing as if they'd succeeded.

Previously a contact that belonged to no list — like an imported lead — was invisible to search. Search now returns both matching contacts and lead lists.

Post-call analysis used to create a mislabeled "meeting" follow-up card with a dead link and a broken recipient. Now every call lands on the activity timeline, generates a proper "Call follow-up" card that links to the call log with the right recipient, and the call transcript previews on hover.

Calendar connect and disconnect events now batch into a single workflow per sync instead of spawning hundreds of individual workflows — fixing the visible onboarding lag during live customer calls.

Zig.AI is now publicly available on the Google Play Store. The Android app is approved and live.

Two follow-up email improvements shipped: AI-generated follow-ups no longer invent calendar links (the real link is injected when scheduling intent is detected), and the refinement prompt that shaped the email is now visible in the composer.

A full ICP (Ideal Customer Profile) module shipped under Settings → Knowledge Base → Personas & ICP. Define your buying committee with rich personas (economic, operational, technical), per-persona messaging, and named target companies. Zig AI derives a complete draft from your product catalog and lets you refine it.

Three UX improvements shipped: status badges on Today page action cards, 12hr calendar view, and persistent list/card view on the leads page. Post-meeting notification experience is also being planned.

A major system prompt overhaul for outreach campaign generation is landing this week. Tighter personalization guidance, explicit slot placement, shorter emails by default, and campaign-goal instructions that now apply pipeline-wide.